There are NO returns or exchanges on personalized items, invitations, tiaras, or jewelry, unless damaged or defective.
You have 5 days from the day you receive your order fed ex, UPS, & USPS to contact us via email or phone about returns . NO refunds ar exchanges allowed after your event date pass If you send a package without an authorization, NO credit will be issued and no exchanges will be allowed. Exchanges for a different product or style will be charged the appropriate additional charges and shipping fees.
You must pay for all return shipping fees. We do NOT reimburse any shipping charges.
A 30% restocking fee will apply to the returned items.
altered or damage or used merchandise may NOT be returned or exchanged.
Please contact us for any problems including returns and exchanges as soon as possible.
Exchange Policy for Quinceañera, Prom, Dama, Party and Flower Girl Dresses all sales are final No returns
returns or exchanges on clearance dresses (no exceptions).
Dress orders of Quinceañera ,dama, flower girls,bridal, special ocasion dresses CANNOT be cancelled once they have been placed.
Please note that every gown is check carefully for defects or damages immediately prior to shipping.
All the dresses we offer are very good quality and all dresses are new. However, if the dress arrives damaged or defective, you will have 5 days from the day you receive your order (ups, fe-dex,usps . tracking information) to contact us via phone, or email. If defective or damaged, we will be happy to exchange your dress for the same style, color, and size with approved authorization. No other exchanges, returns or refunds allowed. All sales on Quinceañera, prom, Dama, party and flower girl dresses are final. Please keep in mind that any dress exchanges may take an additional 4-12 weeks to ship. To exchange your dress, it must be in the same condition as when it left our store with all tags attached and no signs of wear. You will incur return shipping fees that will not be reimbursed.
All merchandise is shipped via UPS,FEDEX,USPS . Every shipment is insured for full dollar value in case of any damage or loss while it is in route to you.